I was a client of Derrick Loudon’s from Andy Lecompte for years and although he can be very moody, we have always gotten along. Yesterday that all changed. I always call to see if he is running on time because it takes me about an hour so I came in to meet the hair extension person and took a seat after to wait for Derrick. He saw me but was very flustered and I thought, ok, he will come over in a bit just to say hi and tell me he is behind. As the time went on he never acknowledged I was there until I waved and said hi. I completely understand if you are running late but you should at least come over to the client and say something. He finished with his client and then he disappeared and after 45 minutes, he finally was ready and when I said that I call to see how you are running he, totally went off on me. My daughter has also been a client for years and the first thing out of his mouth was, “your daughter and you are impossible, you are now just a client” and cancelled dinner plans for the evening, he invited both me and my daughter. I have never complained about my hair and have been extremely generous and always listened to his problems. He would always text my daughter to just say hi and made personal calls to me for advise so to say that she is impossible was inexcusable. Don’t ever criticize to a mother about a son or daughter especially if you both are clients. He was unprofessional and felt embarrassed and insulted. My daughter even came to the salon and tried to talk to him but he was beyond rude. His assistant got color on my purse which was an accident but paying $150 for base plus having to pay for my purse to be fixed really rubbed me the wrong way. I called the front desk the next day and am friendly with Tamika who is the sweetest girl and the main reason I booked my first appointment there to tell her how I felt and if she would talk to the manager.I didn’t want to go into every detail and since she was there that day, I thought it would be better for her to convey how I felt.
I really don’t understand the mentality that some of these hairdressers have that they somehow think they have cured cancer and can give you an attitude that they feel they are doing you a favor. My daughter told me he had been very rude to her on several occasions but she let it slide because they were friendly but I don’t feel that gives a professional license to behave poorly and was surprised she went back. If I had known what he said to her, I certainly would never have gone back. In the end he lost 2 clients because of an unwarranted outburst. He texted me later that evening to apologize but letting me leave the salon without a word was the end of the relationship. There was no reason for him to behave that way and just because he was having a bad day, it’s not an excuse. You are in the service business and although you can think of your client as a friend you should always treat someone with respect and know that they will not be a client or a friend without it.